1. perimeter and definitions

These General Conditions of Sale (the "GTC") apply as soon as you access the online store Les Mineraux de Marrakech (the "website") or place orders to buy one or more products presented on the website. Any reference to "We" or "our" within the framework of these CGV designates the company Les Mineraux de Marrakech and any reference to "You" or "your" designates you, as the user of the website. Thank you for reading these GTCs carefully before using the website and placing your order. By accessing any parts of the website or by ordering products on the website, you agree to be subject to these GTC. We recommend that you keep a copy of these GTCs in order to be able to refer to it later. These CGVs are only available in French.


2. Our contract

Once finalized, your order constitutes acceptance of our offer, and in particular the acceptance of the proposed price and designated products. Consequently, when you confirm your order, you agree to be linked to our company by a sales contract, subject to the availability of products and the validation of your payment under the conditions provided for in the article "PAIment and DEFAUT Paing ”. We remind you that this website is exclusively intended for consumers. Purchases made from the website are intended for your personal use, including for personal gifts, and should not be sold, used in a commercial context, or used in order to make a commercial profit. All information about stones and their properties given on the site should not be considered as a medical treatment or come to replace the latter. Always see your doctor. The company Les Mineraux de Marrakech discharges all responsibilities concerning adverse effects that can follow the application of information from the site


3. The course of the order

You can choose items in our product range and put them in your "basket" by clicking on the "Add to basket" button. By clicking on the "Proceeding" button, you initiate the product payment process in the basket. You will then be asked to give us the data concerning you (including payment data). By clicking on the "Validate" button, you are finalizing the order of the products appearing in the basket. Before finalizing an order, you can at any time view and modify the details of your order by clicking on the "Validate and Pay" button. You must also accept these GTCs before placing an order. If you do not accept these GTC, you will not be able to order products on the website. The validation of your order constitutes a sale contract between you and us, subject to the availability of the products ordered. You will automatically receive an email confirming the reception and details of your order ("the confirmation email"). We recommend that you print and keep the confirmation email.We will send you a second email, the "delivery email", when your order has been processed and sent. You can cancel your order until the delivery email is received.


4. Delivery

We will deliver the ordered product (s) to the delivery address indicated by the customer. It is imperative to check its accuracy. Any review for the fact of an inaccurate address will be the responsibility of the customer.
The delivery costs are calculated according to the total weight of the package. The products are shipped within 72 hours of your order.In periods of strong crowds on the site, this deadline can be elongated.The delivery time cannot exceed 10 days from receipt of the order confirmation email. If you place several orders, the shipping costs will be calculated according to the total weight of the addition of the products ordered and the excess shipping costs.You will be responsible for the products when they have been delivered to you. Your order will be sent to the delivery address you have indicated when ordering. We cannot be held responsible if this delivery address is incorrect or incomplete.


5. Price

The price displayed by product does not include delivery costs. They are indicated in Dirham, Moroccan currency.
Prices can be changed during the season on the website but never changed once the order is validated.


6. Payment and default of payment

The payment of your products must be made by bank card or on delivery, according to the indications appearing on the page concerning the payment. Full payment of the price, including shipping costs and all additional costs for services that you have ordered, will be debited from your bank card or on delivery, at the time or shortly before shipping products to you . We will only deliver the products if your payment is effective. You confirm that the bank card is yours. Your banking data will be processed in a secure manner.


7. Returns

To return a product, you must first contact our customer service ( in order to indicate the reason for return. After agreement between the two parties, the customer must return the product to his expense. If the return is due to an error on the part of the Marrakech minerals (product error, hidden defect, etc.), the Marrakech minerals undertake to reimburse the delivery costs and to re -speculate a new product at its expense.Any returned product must be in its original state. If the product concerned does not meet these conditions, the product will be returned to the customer at their expense. When the customer returns a product, he will have the choice between an exchange, a credit or a refund of an amount equivalent to that of the returned product (amount calculated including tax and excluding shipping costs). In case of exchange or to have:

* If the price of the new product is below that of the product returned no refund/having cannot be made on the price difference.

* If the price of the new product is above that of the returned product, the price difference is the responsibility of the buyer.

* A single -use code, personal and limited in time (3 months) with the amount corresponding to the price of the returned product will be sent to the customer byEmail so that he can exchange/have on the site

In case of reimbursement:

* The reimbursement is made within thirty (30) days after receipt, inspection and validation of the returned product.

*Refund is made via re-creditation of the CB used for payment, or via transfer to a bank account.

Refund, exchange or having it will be made upon receipt of the returned product, after inspection and validation of the good condition of the latter.

For any information regarding the return, please send an email to


8. Right of withdrawal

You can only return to us the products that have been bought directly on, for any reason whatsoever, you were not satisfied with our products, you have the right to cancel your order in the fourteen (14) days of receipt of your order, and you will be reimbursed in accordance with the provisions of This article, provided that the products are returned to a packaging allowing them to transport without delay to the Palais de la femme Lot Charaf n ° 615, Izdihar, Marrakech 40000 by registered mail, in their initial condition, without having been damaged , by joining the original packaging and all accessories relating to products, such as labels or notices of use, as well as the original bill ("confirmation email"). For any purchase made on our website, refund requests, regardless of the delivery method, must be returned to us. We will send you a refund within thirty (30) days of sending your care of returned products. We are not required to accept returns and reimburse products that will not comply with the requirements of paragraph 7. You support the costs of dismissal.


10. Your personal information

By communicating information on the website, you guarantee that you use your true identity and that all the information provided is true, precise, up to date and complete when you provide us with this information. If you find that one or more of the information transmitted is incorrect or is no longer valid, you will have to modify it. Otherwise, we cannot be held responsible for the consequences that may result. This personal information is only used as part of the exercise of the site in order to guarantee better monitoring of orders and an improvement in services. The companies Les Mineraux de Marrakech undertakes not to provide this personal information to any third party organization without prior agreement from the Customer. The customer can at any time assert his rights of access, rectification and refusal to process personal data, in accordance with articles38, 39 and 40 of the law relating to data processing, files and freedoms.
For this we must contact us at the following address:

It is also possible to unsubscribe from the newsletter or our mailings at any time via the clicable link offered at the end of the latter.

11. Intellectual property rights

Your use of the website does not give you any intellectual property rights on the website and its content. You have no right on our creations protected by copyright, on our drawings and models and our brands, nor on those belonging to third parties. We provide you with the website only for personal and non -commercial use. The content of the website cannot be used for other needs, no matter howles, without our express authorization in writing.


12. Modification of the service or modification of GTC

We reserve the right to make changes to our website and these GTC at any time. Your use of the website and your orders will be subject to CGVs in force at the time of your use of the website or your order of products, unless a change in these GTC is required by law or by government authority ( In which case this change will also apply to all orders you have already placed).


13. Applicable law

The Moroccan law governs the contract between the company Les Mineraux de Marrakech and the Customer. In the event of a dispute, the competent court is that of the Moroccan courts.


14. Legal information

The website is published by Marrakech minerals, a company registered in the Trade and Companies Register under the XXX Number Email